Effective Date: August 6, 2026
Customer satisfaction is important to us, and we aim to handle refund requests fairly, consistently, and in accordance with Australian Consumer Law. This Refund Policy explains how refund requests are handled across REDS AI Academy's digital products, subscriptions, and custom engagements.
We want you to be satisfied with REDS AI Academy. This policy explains how we handle refund requests across our different types of services, and what you can expect if you need to reach out to us.
Due to the nature of digital products and the immediate access they provide, refunds are generally not available once access has been granted, except where required by law.
Some REDS AI Academy services - such as custom automation builds and workflow implementation - are project-based rather than instant-access digital products or subscriptions. Refunds for these engagements are governed by the specific scope, milestones, or agreement made for that engagement, rather than the digital product or subscription rules above.
Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under applicable law, including the Australian Consumer Law.
We may consider refunds or credits on a case-by-case basis where appropriate. This is assessed individually and is not a guaranteed entitlement.
If you would like to request a refund, please contact us using the details below. Include your account details and the reason for your request so we can look into it. We aim to respond to all requests in a timely manner.
We may update this Refund Policy from time to time. Any revised version will be posted here with an updated effective date.
If you have questions about this Refund Policy, please contact us: